Customer Satisfaction Policy


Our ultimate goal is to fully satisfy our customers and provide first-rate service. We believe we have one of the lowest prices available for the quality of services we deliver. In addition to low prices, we aim to deliver exceptionally high quality service. We try to deliver your paper as soon as possible, sometimes within one day. We also aim to both keep the price as low as possible, yet simultaneously provide detailed and thorough revisions and corrections, as well as detailed notes explaining why we suggest certain changes as well as citations and references to standard conventional guidelines that inform our revisions. Ultimately, if you are not satisfied for whatever reason, we earnestly wish to know about it, so that we can find a solution that pleases you. Yet, if  you are like most of our customers, we are confident that you will feel  pleased with our work. You can read their testimonials from customers on our website:

In addition to top-quality editorial services we provide customized English classes attuned to your specific needs. If you feel dissatisfied in any way about our classes, we are grateful to hear your feedback. Through professional development, we strive to keep current of some of the best practices for teaching English classes. And if there is anything else you would like to see us do in a class, just let us know.

If we revise a research paper for you, we want you to know that even after we have finished our work and return it to you, we stand by it, and we will continue to be available for any other last minute revisions or changes a journal may request even if it is months after we completed the work. We have long-term relations with our clients, and the only way we can keep them coming back is to be available at any point to support authors in the publication process. Although problems are quite rare, we want you to know that no matter what the issue, we strive to find a solution to satisfy our customers. So we want you to know, our ultimate goal is to please our customers, earn your trust, and keep you coming back. If you feel dissatisfied in any way with our work, we would like to know about it. Please send us any critical feedback or comments to:

We wish to thank all of our loyal and satisfied clients who continue to come back year after year, and even refer other colleagues to us. We also wish welcome anyone who is new to our service. Thank you for choosing us! We look forward to serving you.

  Best Wishes,

  Jim Hesson

  Director of Academic English Solutions